Subject: Re: WatchPhilippines.TV: Account/Billing
From: Akhil P Walia <[email-masked]>
To: Claire Ledesma <[email-masked]>
Cc: Ashok <[email-masked]>, subir <[email-masked]>, gee <[email-masked]>
Date: Wed, 17 Oct 2012 22:19:37 +0530 (IST)

escalated 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Claire Ledesma" <[email-masked]> 
To: "Akhil" <[email-masked]> 
Cc: "Ashok" <[email-masked]>, "subir" <[email-masked]>, "gee" <[email-masked]> 
Sent: Wednesday, October 17, 2012 3:05:46 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: WatchPhilippines.TV: Account/Billing 

Hi Sir, 

Good day! 

Please see escalation below. 

[email-masked] 
00001889 

~ cs came to chat with same complain below 
~ informed cs it has already been escalated and we are already looking into it 

Please follow up. 
Thanks, 
Claire 

----- Original Message ----- 
From: "Claire Ledesma" <[email-masked]> 
To: "Akhil" <[email-masked]> 
Cc: "Ashok" <[email-masked]>, "subir" <[email-masked]>, "gee" <[email-masked]> 
Sent: Monday, October 15, 2012 12:07:42 PM GMT -08:00 US/Canada Pacific 
Subject: WatchPhilippines.TV: Account/Billing 

Hi Sir, 

Good day! 

Please see escalation below. 

[email-masked] 
00001889 

~ cs called and was very frustrated as she has been charged again with the monthly subscription that should have been cancelled and refunded back. 

~ cs mentioned that Ms. Chantelle have called her from Live Asia TV and have been informed that she was already refunded but instead of refund, she is being charged again 

~ Please check order ID 10604 with paypal [email-masked] if it got renewed as it is not showing in admin 

~ cs have already reported this to paypal and if it will not be resolved it will gonna be messy as per cs 

Please advise. 
Thanks, 
Claire