Subject: Blx feedback ticket LTK1212102845486X
From: Subir Chakma <[email-masked]>
To: Subir Chakma <[email-masked]>, Abhishek Gupta <[email-masked]>, Abhay Kumar <[email-masked]>, Subhash Kumar <[email-masked]>, rajeev kandpal <[email-masked]>, Ankit Tandon <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Tue, 16 Oct 2012 06:48:36 +0530 (IST)

Hi, 

Refer the chat in ticket and subsequent notes. 

0522-9567 
This user is not receiving any notifications abour new deliveries in her email. Until Sep, she was receiving w/o any problems. There are many other users who reported the same issue in last one week. One thing is common about them that they are GMail users. 

Not sure if this has anything to do with Gmail. Could you confirm our system is sending auto notifications? 

Also, if you can update us the status of Storage charge notifications. Aug onwards, we know users did not receive it. 

------------------------- 

We managed to find the problem. It's in our inbound process. This has been noted and the email will start to be sent starting next week. Please not that not all customers are affected by this bug. A small number of customers is receiving inbound emails normally. 

Rgds Subir