Subject: feedback ticket LTK1212102766304X
From: Subir Chakma <[email-masked]>
To: Subhash Kumar <[email-masked]>
Cc: "Akhil P. Walia" <[email-masked]>
Date: Sun, 14 Oct 2012 02:18:40 +0530 (IST)

Hi Subhash, 

Refer- LTK1212102766304X 

When a return it is successfully made by hub team, the data of same shipment need to be removed by IT. That is why hub team after processing a return will always transfer ticket to IT. 

so don't pull up such ticket from IT queue just to inform customer of their return details. IT must remove the info to avoid confusion. Even if you notify customer, re-escalate to IT. 

Rgds Subir