Subject: Fwd: Identify Blank Concierge Orders
From: Subir Chakma <[email-masked]>
To: Subhash Kumar <[email-masked]>, "Akhil P. Walia" <[email-masked]>
Date: Sat, 13 Oct 2012 05:01:30 +0530 (IST)

Feedback ticekt - LTK1212102809782X 

Refer Akhil's update below. As per given update, the concierge order customer is referring to didn't go thru successfully. So you could have straight away confirmed to customer to re-submit new order. Current order didn't go thru well. 

Rgds Subir 

----- Forwarded Message ----- 
From: "rajeev kandpal" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Saturday, October 13, 2012 4:57:12 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Fwd: Identify Blank Concierge Orders 

----- फ़ॉरवर्ड किया गया मैसेज ----- 
प्रेषक: "Akhil P Walia" <[email-masked]> 
To: "Ashok katoch" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Rajeev kandpal" <[email-masked]>, "Abhay Kumar" <[email-masked]> 
भेजे गए: मंगलवार, 9 अक्टूबर, 2012 5:06:07 PM GMT +05:30 चेन्नई, कोलकाता, मुंबई, नई दिल्ली 
विषय: Identify Blank Concierge Orders 

Hi All, 

Concierge Orders# 42718 & 42714 

Please see above two orders. You will notice the orders are in status "Order Created". 
However, if you will open it with + button. 
You will notice that "Custom auth reference" field is blank. 
This means the credit card pre-authorization was not successful. 
In this scenario, customer will have to place an order again. 

Note: Concierge Order is placed in two stages: 
1. Customer places an order using concierge request form. This creates an order in BX admin with status "Order Created" and per-authtization. 
2. Operator palces an order and captures the amount authorized. Capture amount can be lower the authorized amount but can not be higher. 

-- 
Regards , 
a kh ! L