Subject: LTK1212102789488X
From: Akhil P Walia <[email-masked]>
To: Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subhash Kumar <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ankit Tandon <[email-masked]>, Rajeev kandpal <[email-masked]>, Abhay Kumar <[email-masked]>, Abhishek Kumar <[email-masked]>
Date: Fri, 12 Oct 2012 22:09:14 +0530 (IST)

Rajeev - you need to comprehend what the customer is asking. Don't work on assumptions. 

LTK1212102820352X 

Customer clearly asked what item is delivered in his suite (Ipad cover or iphone cover) and how to return if wrong. 

And what you have escalated is to check the color if black or olive. 

This has resulted in again 2nd round of followup. 

and your email response did not even mention the return procedure. 

-- 
Regards , 
a kh ! L