Subject: LTK1212102786567X
From: Akhil P Walia <[email-masked]>
To: Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subhash Kumar <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ankit Tandon <[email-masked]>, Rajeev kandpal <[email-masked]>, Abhay Kumar <[email-masked]>, Abhishek Kumar <[email-masked]>
Date: Fri, 12 Oct 2012 21:15:25 +0530 (IST)

When sending followup email on tickets with status "Pending Customer Action". 
Please make sure to check if issue is already resolved else it looks silly. 
The ticket in subject is pure example agent never checked the account history. 

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Regards , 
a kh ! L