Subject: Borderlinx imp: Concierge Orders Return process
From: Akhil P Walia <[email-masked]>
To: Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subhash Kumar <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ankit Tandon <[email-masked]>, Rajeev kandpal <[email-masked]>, Abhay Kumar <[email-masked]>
Date: Tue, 9 Oct 2012 00:30:44 +0530 (IST)

Hello Saurabh, 

Can we please ensure that all agents check the history before responding to the customers. 

Under the above ticket, the customer has placed a Concierge order and he needs to return the shipment to the merchant. Since it is a Concierge order, WE are responsible in obtaining the prepaid return labels from the merchant, NOT the customer. 

Tushar Raina and Akhil Walia both emailed the customer asking for the prepaid return labels, even after the customer responded that he is not aware what we are referring to. 

Having checked the history of the same ticket- it clearly states that it is a Concierge order, as you are aware with such orders Borderlinx is the customer to the merchants, so we should be providing the documents. 

Any questions, please let me know. 

Regards, 

Katerina Mousia 

Customer Service Manager 

-- 
Regards , 
a kh ! L