Subject: Watch India Roster - 8th to 14th Oct
From: Akhil P Walia <[email-masked]>
To: samir kumar <[email-masked]>, krishna tiwari <[email-masked]>, Roshan chetri <[email-masked]>, Danish Afzal <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Claire Ledesma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Narry Bhatia <[email-masked]>
Cc: Ashok katoch <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ankit Tandon <[email-masked]>, Tushar Raina <[email-masked]>, Abegail Ortega <[email-masked]>, gee <[email-masked]>, nyle <[email-masked]>
Date: Sun, 7 Oct 2012 18:36:02 +0530 (IST)

Hi All, 

Please review WatchIndia roster for next week. 

As per the new plan there is no specific skill designated to agents for Sales or Tech. 

All agents will take chats from all skills. 

Please take note of following instructions: 

1. First Priority should always be given for Sales while responding or in queue. 

2. If ever there is single agent in shift, he/she should take maximum 2 chats from CS/Tech keeping bandwidth for one Sales chats. 

3. Tier-2 is expected to take chats as normal for CS/Tech Skills and backup for Sales. 
4. Billing will also provide backup as and when necessary. 
5. Same rules apply for Watch Phil. 

There should never be conflict of roles. If ever call the attention of supervisor in shift. 

Unless otherwise communicated. This is final roster and no change requests will be accepted. 

-- 

Regards , 
a kh ! L