Subject: SIM IMP
From: Akhil P Walia <[email-masked]>
To: Tushar Raina <[email-masked]>, Narry Bhatia <[email-masked]>, Rajeev kandpal <[email-masked]>
Cc: Ashok katoch <[email-masked]>, Ankit Tandon <[email-masked]>, Subir Bikas Chakma <[email-masked]>
Date: Thu, 4 Oct 2012 21:19:39 +0530 (IST)

Hi All, 

We have received a strong feedback from SIM client. 

You need to invite customers to chat every hr few visitors not all of them at the end of shift. 
Please make sure this is followed without fail. 

Also, any chat that requires escalation, please send chat transcript on Zimbra with summary. 

-- 
Regards , 
a kh ! L