Subject: LTK121210487395X
From: Akhil P Walia <[email-masked]>
To: Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subhash Kumar <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ankit Tandon <[email-masked]>, Rajeev kandpal <[email-masked]>, Abhay Kumar <[email-masked]>, Selestina Mary <[email-masked]>
Date: Wed, 3 Oct 2012 20:17:49 +0530 (IST)

To: Saurabh Dadu 
Subject: LTK121210487395X 

Hello Saurabh, 

Some feedback on one of the tickets- please see below. 

· Dear Mr/Mrs is missing 

· Email is in a different format 

· .<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> this is caused because agents copy and paste text. Please ensure that this is always removed from the email. 

· Also, ticket was left at status Pending Customer, it should have been “Resolved” 

Thanks. 

Regards, 

Katerina 

-- 
Regards , 
a kh ! L