Subject: WI: Extending Subscription (imp)
From: Akhil P Walia <[email-masked]>
To: samir kumar <[email-masked]>, krishna tiwari <[email-masked]>, Roshan chetri <[email-masked]>, Danish Afzal <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Jade Cuizon <[email-masked]>, Claire Ledesma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Josephine Saligumba <[email-masked]>, Narry Bhatia <[email-masked]>, Mahendra Kumar <[email-masked]>
Cc: Ashok katoch <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ankit Tandon <[email-masked]>, Tushar Raina <[email-masked]>, Abegail Ortega <[email-masked]>, gee <[email-masked]>, nyle <[email-masked]>
Date: Tue, 2 Oct 2012 21:19:32 +0530 (IST)

Hi All, 

We cannot change the subscription date in All charge (Billing backend) or PayPal, therefore we cannot offer extension of subscription as compensation. 

You can offer the customer additional channels or escalate to Sup for review. 

I Repeat: Extension of subscription to avoid billing is technically not possible. Changing the date in Admin does not changes the billing date in billing backend. 

Regards, 

Akhil 

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