Subject: WI: Unfreezing Accounts (imp)
From: Akhil P Walia <[email-masked]>
To: samir kumar <[email-masked]>, krishna tiwari <[email-masked]>, Roshan chetri <[email-masked]>, Danish Afzal <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Jade Cuizon <[email-masked]>, Claire Ledesma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Josephine Saligumba <[email-masked]>, Narry Bhatia <[email-masked]>, Mahendra Kumar <[email-masked]>
Cc: Ashok katoch <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ankit Tandon <[email-masked]>, Tushar Raina <[email-masked]>, Abegail Ortega <[email-masked]>, gee <[email-masked]>, nyle <[email-masked]>
Date: Tue, 2 Oct 2012 21:11:29 +0530 (IST)

Hello, 

Effective Immediately!! 

No one except for Dev can unfreeze an account. Every time the agents are doing it, it is triggering a message to the processor to recharge. 

This is a bug. 

Please escalate these cases to supervisor queue to avoid any issue. 

Regards, 

Akhil 

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