Subject: Some imp feedback
From: Akhil P Walia <[email-masked]>
To: Subhash Kumar <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Selestina Mary <[email-masked]>
Date: Thu, 27 Sep 2012 17:24:34 +0530 (IST)

1. Prohibited Goods - While telling customer about PG items, you should tell them for future reference the list of PG items on website. 

2. Unknown Suite - If shipment was found in unknown suite, you should also tell customer that Suite number should be mentioned on address for future. 

3. New Shipping Tariff for Singapore from 5th Oct: Read Here: http://www.borderlinx.com/pages/faq/citi-sg-new-tariff 

4. Delivered to Lockbourne, OH: All deliveries will be automatically redirected every Friday to Dayton and updated either on Same day or by Tuesday. 

5. Delivered to Obitz, OH: Send the tracking number to BX-L3 to track as our post office is in Obetz and they sometimes redirect to warehouse manually. 

6. Welcome message: Singapore chats do not get prechat survey. Therefore, do not use Ctrl+E. Instead use this message as greeting: Hi! Welcome to Borderlinx. May I pleae have your Suite# or registered eMail address please? 

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Regards , 
a kh ! L