Subject: Inbox feedback
From: Ankit Tandon <[email-masked]>
To: Anthony Tanjay <[email-masked]>
Cc: Abegail Ortega <[email-masked]>, gee <[email-masked]>, nyle <[email-masked]>, Subir C <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Wed, 26 Sep 2012 15:47:21 +0530 (IST)

Hi Anthony, 

LTK527070308425X 

Another ticket transferred to Ankit Abrol queue. I can't understand why are you transferring the tickets to us once the chat gets over. 

I haven't informed you to do any such kind of activity. 

@Abby/Nyle/Geejay: Can you please take care of this as am not sure what's really happening out, why the guys are transferring tickets to 

us once their chats end. Please strictly inform all the agents not to transfer the tickets to our queue once their chat gets over. 

If they need any assistance in chat they can ask in real time, if have doubts how to give manual credit for something then they can 

provide us ticket number and ask for assistance but this not the way to transfer the ticket since this is a chat process on our end only 

so we cannot reply to customer's via email once it gets over. Also, hardly agent check their queue and it gets re-queued and comes in 

observation of Client. Please make sure this doesn't gets repeated by any of the agents. 

Regards, 
Ankit