Subject: Inbox feedback
From: Ankit Tandon <[email-masked]>
To: Anthony Tanjay <[email-masked]>
Cc: Nyle <[email-masked]>, Subir C <[email-masked]>, Akhil P Walia <[email-masked]>, gee <[email-masked]>, Abegail Ortega <[email-masked]>
Date: Wed, 26 Sep 2012 15:37:59 +0530 (IST)

Hi Anthony, 

LTK527070310256X 

This customer went off the chat before you can respond, that's fine but why did you entered the note and transferred the chat to Alan. 

You could have simply released it. We do not send email to customers, it can be done only via Client. 

These are not the cases that are meant to be escalated. 

Can you please review the dox. as which cases are meant to be escalated and to which department. 

Regards, 
Ankit