Subject: Securetabs VISA issue
From: Gee Jay <[email-masked]>
To: philippines <[email-masked]>
Cc: abegail <[email-masked]>, nyle <[email-masked]>, akhil <[email-masked]>, subir <[email-masked]>, [email-masked]
Date: Sun, 16 Sep 2012 04:21:35 +0530 (IST)

Hi all,

Good morning.

When you explain to our customers, especially to our patrons, that we are not accepting VISA as of the moment; make sure that you stress that this is temporary only.

Client is looking for an alternative solution, could be a different billing partner.

But the thing is they are purchases available again for customers with VISA card.

You could say,

"I understand that you need to make this purchase from us, however as of the moment we don't accept VISA cards due to some technical issues we're encoutering related to processing. This is only temporary, and we'll be able to make the system up online by the end of next week. We apologize for the inconvenience.

For the meantime we accept, American Express cards or AMEX.(YOU HAVE TO SAY BOTH AS NOT ALL CUSTOMERS ARE AWARE THEY ARE THE SAME) You can also use American Express prepaid cards and gift cards as long as they can be used for international orders."

When they say thank you blah-blah.. Don't say in there anything i can help you blah blah and end the call or chat.

Say, "thank you so much for understanding, hopefully we could rectify or put a fix to this so you could again have your shopping convenience soon."

Then say your exit spiel, goodbye have a good day etc.

This is not so hard.
I often hear you lamely give the excuse we're just having technical issue but not supporting it.
Remember, they are customers, returning customers for some, and we don't want to lose them to other online stores.
Otherwise, we will lose these patrons, and we lose traffic for Securetabs.

Lets take care of this.

Regards,
GJ