Subject: Re: Account mis match
From: Akhil P Walia <[email-masked]>
To: Mahendra Kumar <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Ashok Katoch <[email-masked]>
Date: Fri, 14 Sep 2012 22:24:09 +0530 (IST)

I've corrected the issue. 
I don't know how you placed the order but whatever you did was not entirely correct and thats' why duplication and issue occurred. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Mahendra Kumar" <[email-masked]> 
To: "Akhil P Walia" <[email-masked]>, "Ashok Katoch" <[email-masked]> 
Cc: "Subir Chakma" <[email-masked]> 
Sent: Friday, September 14, 2012 5:24:38 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Account mis match 

Hi, 

Customer : [email-masked] was renewed recently . He came on chat and said that he wants to cancel . Reason getting costly pack with less channels. Made him convinced to place new order for Hindi Value pack + 2custom channels . Told T&C of cancellation . 

Now the issue is that CS is getting only 3 channels while logging in as it has all accounts active Also admin is showing 2 accounts for customer . 

Please assist in this case 

Thanks 
Mahendra