Subject: Account mis match
From: Mahendra Kumar <[email-masked]>
To: Akhil P Walia <[email-masked]>, Ashok Katoch <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Fri, 14 Sep 2012 05:24:38 +0530 (IST)

Hi,

Customer : [email-masked] was renewed recently . He came on chat and said that he wants to cancel . Reason getting costly pack with less channels. Made him convinced to place new order for Hindi Value pack + 2custom channels . Told T&C of cancellation .

Now the issue is that CS is getting only 3 channels while logging in as it has all accounts active Also admin is showing 2 accounts for customer .

Please assist in this case

Thanks
Mahendra