Subject: Re: WatchIndia.TV: Supervisor Queue
From: Akhil P Walia <[email-masked]>
To: Claire Ledesma <[email-masked]>
Cc: gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, subir <[email-masked]>, Ashok <[email-masked]>
Date: Fri, 14 Sep 2012 02:32:52 +0530 (IST)

If it is failing attempt then good, that means he was not renwed. 
We can therefore, just extend in admin for a month. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Claire Ledesma" <[email-masked]> 
To: "Akhil P Walia" <[email-masked]>, "Ashok" <[email-masked]> 
Cc: "gee" <[email-masked]>, "bernadette" <[email-masked]>, "nyle" <[email-masked]>, "subir" <[email-masked]> 
Sent: Friday, September 14, 2012 2:20:41 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: WatchIndia.TV: Supervisor Queue 

Hi sir, 

Good day! 

Please check escalation below. 

[email-masked] 
00114305 
> cs informed that her subscription should have been extended for a month due to late delivery of the TV-Box 
> as per case no. 00054215, cs was indeed informed about the 1 month extension 
> checked cs account in admin, the system is already trying to renew it and 3 failed attempts are already reflected 

Please advise. 
Thanks, 
Claire