Subject: WatchIndia.TV: Supervisor Queue
From: Claire Ledesma <[email-masked]>
To: Akhil P Walia <[email-masked]>, Ashok <[email-masked]>
Cc: gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, subir <[email-masked]>
Date: Fri, 14 Sep 2012 02:20:41 +0530 (IST)

Hi sir, 

Good day! 

Please check escalation below. 

[email-masked]
00114305
> cs informed that her subscription should have been extended for a month due to late delivery of the TV-Box 
> as per case no. 00054215, cs was indeed informed about the 1 month extension 
> checked cs account in admin, the system is already trying to renew it and 3 failed attempts are already reflected 

Please advise. 
Thanks, 
Claire