Subject: CUSTOMLISTS REFUND UPDATE
From: Edward Doruelo <[email-masked]>
To: Philippines <[email-masked]>, Febie <[email-masked]>
Cc: nyle <[email-masked]>, Abegail <[email-masked]>, gee <[email-masked]>
Date: Thu, 13 Sep 2012 02:54:53 +0530 (IST)

Hello Guys, 

Please see the refunds instruction update from Akhil. 

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Hi All, 

Please find below update to refunds procedure from Tami. 

Regards, 
Akhil 

I’m currently receiving messages such as the following below: 

If you would like to accept the above offer, please respond to this email and we will ensure you receive your 50% refund within 48hours . 

Can you please change the refunds procedure as soon as possible to say the following: 

If you would like to accept the above offer, please respond to this email and we will ensure you receive your 50% refund. 

( Please ensure all operators are NOT using a time limit on when the customer will be refunded. This is causing too many customer complaints and there are times when it’s not possible for them to receive the refund within 48 hours ). 

If the customer asks when they can expect the refund please say the following ONLY when the customer ask the question. Do not volunteer the information: 

All refund inquiries are immediately forwarded to our refunds department for processing. Unfortunately, we have no control over when the refund is actually processed. If you have further questions, please email [email-masked]. 

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Best Regards, 
Edward