Subject: Importance of creating leads and commission reports
From: Akhil P Walia <[email-masked]>
To: samir kumar <[email-masked]>, krishna tiwari <[email-masked]>, Roshan chetri <[email-masked]>, Danish Afzal <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Jade Cuizon <[email-masked]>, Claire Ledesma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Josephine Saligumba <[email-masked]>, Narry Bhatia <[email-masked]>, Mahendra Kumar <[email-masked]>
Cc: Ashok katoch <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ankit Tandon <[email-masked]>, Tushar Raina <[email-masked]>, Abegail Ortega <[email-masked]>, gee <[email-masked]>, nyle <[email-masked]>
Date: Sun, 9 Sep 2012 04:50:32 +0530 (IST)

Hi All, 

Please understand the importance of creating leads. It has to be created every time you have a presales inquiry either via chat, email or phone. 
And description inside lead must be filled with short note. Followed by Attaching the Chat Transcript thru LivePerson 'Alert' tab. 

I can not reiterate the importance of leads. Commission Reports as the name says, the Sales are entered there done by call center agents. 
If there is no lead associated with it, we can not claim it was done thru call center. 

-- 
Regards , 
a kh ! L