Subject: WI Free Trial
From: Subir Chakma <[email-masked]>
To: Danish Afzal <[email-masked]>, narry bhatia <[email-masked]>, samir kumar <[email-masked]>, Roshan chetri <[email-masked]>, rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Jade Cuizon <[email-masked]>, Claire Ledesma <[email-masked]>, anshul pannu <[email-masked]>, "amar kumar. chaudhary" <[email-masked]>
Cc: "Akhil P. Walia" <[email-masked]>, Subir Chakma <[email-masked]>, Ashok Katoch <[email-masked]>, Abegail Ortega <[email-masked]>, Gee Jay <[email-masked]>, Nyle Remo <[email-masked]>
Date: Sun, 9 Sep 2012 04:07:15 +0530 (IST)

Not to forget that you should normally try to Sell the Subscription. If you are unable to close sale due to below stated situations, only then you pitch for a Free Trial proactively. So nothing changes in procedure. 

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Hi, 

I want you to give out Free Trial to customers- 
-Who are requesting a Free Trial (you shud always pitch to sell subs thou) 
-Who are buying more time to decide on the subscription. 
-Who has doubts about our service- streaming issues etc.. 
-Who has doubts as how it will play on PC/Roku/Boxee/IOS/Android devices. 
-Who are not willing to share phone number after making product inquiries 
-Who finds it expensive and therefore undecided. This will allow them to see our top class quality. 

Do NOT give Free Trial to customers (unless they insist)- 
-Who are already willing to purchase and already decided. We don't want them to get distracted incase they get streaming/tech issue. 

Rgds Subir