Subject: WITV: About to Be Over Cases
From: Akhil P Walia <[email-masked]>
To: samir kumar <[email-masked]>, krishna tiwari <[email-masked]>, Roshan chetri <[email-masked]>, Danish Afzal <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Jade Cuizon <[email-masked]>, Claire Ledesma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Josephine Saligumba <[email-masked]>, Narry Bhatia <[email-masked]>, Mahendra Kumar <[email-masked]>
Cc: Ashok katoch <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ankit Tandon <[email-masked]>, Tushar Raina <[email-masked]>, Abegail Ortega <[email-masked]>, gee <[email-masked]>, nyle <[email-masked]>
Date: Sat, 8 Sep 2012 22:07:53 +0530 (IST)

Hi All, 

Many times it has been observed, agents are waiting for the cases to reach status "Over SLA" and then they start working on it. 

Please make sure all cases are replied within "IN SLA" status. They should not even reach "About to be Over" status. This is because we are no more keeping usual CS cases in "Waiting for Customer" status. 

There is no reason now, why cases can not be resolved in timely manner. 

-- 
Regards , 
a kh ! L