Subject: MexInsurance Escalations
From: Akhil P Walia <[email-masked]>
To: philippines <[email-masked]>
Date: Wed, 5 Sep 2012 22:40:32 +0530 (IST)

Please make sure all phone calls & chats received on MexInsurance are escalated instantly from LivePerson. 
Do not wait for your shift to get over or keep it as 'task to do'. 
It has to be instant, specially those calls which require a client action. 

-- 
Regards , 
a kh ! L