Subject: Customlists feedback
From: Ankit Tandon <[email-masked]>
To: lesyl <[email-masked]>, edward <[email-masked]>, Ariel Timosa <[email-masked]>, Esther Manabit <[email-masked]>, "Febie Ann. Gallardo" <[email-masked]>, Marvin Gulanes <[email-masked]>, Septer Simplicio <[email-masked]>
Cc: Gee Jay <[email-masked]>, Nyle Remo <[email-masked]>, Abegail Ortega <[email-masked]>, Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Tue, 4 Sep 2012 11:41:34 +0530 (IST)

Hi All, 

LTK12122032277660X 

The customer here was referring that database hasn't been updated recently and it is the same file that he purchased earlier so this case should have been escalated. 

We can offer refund at our end only with cases when customer complaints about the accuracy of the database such as emails not delivering to recipients, incorrect details provided in database, bounce back received etc. but not with cases such as wrong database received, same file received, no updated database received such cases need to be escalated. 

Regards, 
Ankit