Subject: WITV - Update on Refunds
From: Akhil P Walia <[email-masked]>
To: samir kumar <[email-masked]>, krishna tiwari <[email-masked]>, Roshan chetri <[email-masked]>, Danish Afzal <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Jade Cuizon <[email-masked]>, Claire Ledesma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Josephine Saligumba <[email-masked]>, Narry Bhatia <[email-masked]>, Mahendra Kumar <[email-masked]>, Rahul Kumar <[email-masked]>
Cc: Ashok katoch <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ankit Tandon <[email-masked]>, Tushar Raina <[email-masked]>, Abegail Ortega <[email-masked]>, gee <[email-masked]>, nyle <[email-masked]>
Date: Mon, 3 Sep 2012 22:13:44 +0530 (IST)

Going forward CS agents do not have to commit the amount of refund to customers. 

Update on Refunds – Do not commit the amount, 3rd Sep 2012 

Posted on September 3, 2012 by admin 

    1. Customer Services agents should NOT inform the customer how much their refunds are, this will be disclosed by Anshul once he has handled the case. You can still inform them that refund will be as per our cancellation policy. 
    2. Refunds on discounts given – Please ask the agent to inform Anshul the percentage only and he will handle it. CS agents do not know the ex-change rate and we do not want any miscommunication to the customers. 

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Regards , 
a kh ! L