Subject: Re: Channels Issue
From: Subir Chakma <[email-masked]>
To: Danish Afzal <[email-masked]>, narry bhatia <[email-masked]>, samir kumar <[email-masked]>, Roshan chetri <[email-masked]>, rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Jade Cuizon <[email-masked]>, Claire Ledesma <[email-masked]>, anshul pannu <[email-masked]>, "amar kumar. chaudhary" <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Tushar Raina <[email-masked]>, Ashok Katoch <[email-masked]>, Ankit Tandon <[email-masked]>, Akhil P Walia <[email-masked]>, Abegail Ortega <[email-masked]>, Gee Jay <[email-masked]>, Nyle Remo <[email-masked]>
Date: Sun, 2 Sep 2012 00:09:55 +0530 (IST)

Hi All, 

T3 is aware of current problems with few channels- buffering or not playing. 
As stated below by Metin, its a problem at source (CDN). They informed relevant dept. to have it resolved ASAP. 

However, we do not have a TAT as when it will be resolved. Please inform customers that it is a known issue and senior engineers are working on the issue on priority and trying to resolve it ASAP. Sincerely regret the inconvenience caused due to this. 

Rgds Subir 

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It's a CDN issue, it seems they have issues with USA node. Europe and Japan are OK 
I will inform them 
Thanks 
Metin 

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Hi Team, 

Following channels are not working: 

1. Zee TV 
2. ETV Bangla 
3. Zee Marathi 
4. ETV marathi 
5. Zee Bangla 
6. ETV Kannada 
7. Zee kannada 

On TV: Channels are streaming and then freezing, Voice continues and picture remains freezed. 
On PC: Channels buffering for few seconds and then getting STOPPED MEDIA and MEDIA FAILED Error. 

Called to Asaf, who is will check the issue. Also to note, had very high volume of chats but somewhat under control now. 

Rgds Subir