Subject: WatchIndia.TV: Buffering Issue
From: Claire Ledesma <[email-masked]>
To: narry <[email-masked]>
Cc: Akhil <[email-masked]>, Ashok <[email-masked]>, gee <[email-masked]>, subir <[email-masked]>, krishna <[email-masked]>
Date: Sat, 1 Sep 2012 23:09:22 +0530 (IST)

Hi Narry,

We got few complaints about buffering concerns mostly with Zee Marathi, Zee TV, ETV Kannada, ETV Marathi, Zee Bangla, ETV Bangla. Please check below gather data. CS are mostly in US : Illinois, New Jersey, Rhode Island, Texas, Florida, and Ohio.

[email-masked]
00158440

> cs complained that he is getting buffering media or stopped media error on Zee Marathi only 
> PC is connected with WIFI with speed of 14.71 Mbps (http://www.speedtest.net/result/2153596891.png) 
> CS ISP is comcast 
> IP : 69.142.146.53 
> speed result via livestreamguys: 

Test Type:	Application Speed 
Location:	
Download Speed:	13878 kbps 
Upload Speed:	4145 kbps 
Speed Consistency:	84 % 
Round Trip Time:	37 ms 
Max Delay:	101 ms 
Average Delay:	1 ms 
Bandwidth:	13878 kbps 
Max Route Speed:	14170 kbps 
Route Concurrency:	1 
Test Type:	s / s 
Round Trip Time Consistency:	84 % 

> Nslook up: 

C:\Users\sidsonuuser>nslookup liveasia.streamguys.net 
Server: cdns01.comcast.net 
Address: 75.75.75.75 

Non-authoritative answer: 
Name: edg.ord.liveasia.streamguys.net 
Address: 50.31.135.171 
Aliases: liveasia.streamguys.net 
liveasia.cdn-streamguys.com 

> Trace route 

C:\Users\sidsonuuser>tracert liveasia.streamguys.net 
Tracing route to edg.ord.liveasia.streamguys.net [50.31.135.171]over a maximum of 30 hops: 
1 3 ms 2 ms 2 ms 192.168.1.1 
2 35 ms 29 ms 29 ms c-69-142-144-1.hsd1.nj.comcast.net [69.142.144.1] 
3 13 ms 31 ms 11 ms xe-10-1-0-32767-sur01.jerseycity.nj.panjde.comcast.net [68.85.129.161] 
4 14 ms 13 ms 15 ms xe-4-0-3-0-ar03.plainfield.nj.panjde.comcast.net [68.85.63.9] 
5 31 ms 22 ms 18 ms pos-3-10-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.92.217] 
6 38 ms 35 ms 49 ms pos-0-4-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.88.146] 
7 49 ms 36 ms 37 ms be-10-pe03.350ecermak.il.ibone.comcast.net [68.86.84.86] 
8 54 ms 42 ms 37 ms 173.167.57.126 
9 34 ms 32 ms 33 ms ae1-40g.cr1.ord1.us.nlayer.net [69.31.111.133] 
10 71 ms 35 ms 35 ms po6.ar1.ord1.us.scnet.net [69.31.111.58] 
11 33 ms 33 ms 36 ms 41.ae0.cr1.ord1.us.scnet.net [216.246.95.133] 
12 38 ms 35 ms 35 ms ae11.cr1.ord6.us.scnet.net [204.93.204.73] 
13 37 ms 39 ms 37 ms po5.ar1.ord6.us.scnet.net [204.93.204.39] 
14 34 ms 37 ms 35 ms tge1-8.aggrFX174-2.ord6.us.scnet.net [204.93.175.186] 
15 36 ms 35 ms 42 ms unknown.servercentral.net [50.31.135.171]Trace complete. 

> cs will be sending the WinMTR result later

[email-masked]
00158465
> cs complained: 
Z Marathi channel 
its keeps stopping intermittatly 
giving message Media Failed 

> advised to delete cookies, cache and temporary files from the browser, close the current window, logged in to new window and check. CS tried with IE and Chrome. On IE, it is showing waiting for media, on chrome it is playing but giving closed media after a while 

> ISP: Concast 
> IP: 98.228.67.60 
> Test Type: 
Application Speed 
Location: 
Download Speed: 22036 kbps 
Upload Speed: 3876 kbps 
Speed Consistency: 88 % 
Round Trip Time: 16 ms 
Max Delay: 61 ms 
Average Delay: 2 ms 
Bandwidth: 22036 kbps 
Max Route Speed: 32767 kbps 
Forced Idle: 61 % 
Route Concurrency: 1 
Test Type: s / s 
Round Trip Time Consistency: 5 % 

> Nslookup: 

D:\Profiles\a60065>nslookup liveasia.streamguys.netServer: cdns01.comcast.netAddress: 75.75.75.75Non-authoritative answer:Name: edg.ord.liveasia.streamguys.netAddress: 50.31.135.171Aliases: liveasia.streamguys.net, liveasia.cdn-streamguys.com 

> Tracing route to edg.ord.liveasia.streamguys.net [50.31.135.171]over a maximum of 30 hops: 
1 30 ms 10 ms 18 ms c-98-228-64-1.hsd1.il.comcast.net [98.228.64.1 
2 22 ms 37 ms 22 ms te-4-2-ur04.wchicago.il.chicago.comcast.net [686.117.25] 
3 17 ms 15 ms 23 ms te-1-1-0-2-ar01.area4.il.chicago.comcast.net [.87.210.137] 
4 27 ms 14 ms 15 ms pos-3-5-0-0-cr01.350ecermak.il.ibone.comcast.n [68.86.95.237] 
5 15 ms 14 ms 22 ms be-10-pe03.350ecermak.il.ibone.comcast.net [686.84.86] 
6 17 ms 24 ms 17 ms 173.167.57.126 
7 15 ms 14 ms 20 ms ae1-50g.cr2.ord1.us.nlayer.net [69.31.111.137] 
8 22 ms 21 ms 23 ms po6.ar2.ord1.us.scnet.net [69.31.111.6] 
9 25 ms 13 ms 14 ms 44.ae2.cr2.ord1.us.scnet.net [216.246.95.145] 
10 23 ms 23 ms 15 ms ae4.cr2.ord6.us.scnet.net [204.93.204.87] 
11 25 ms 16 ms 32 ms po5.ar2.ord6.us.scnet.net [204.93.204.59] 
12 16 ms 16 ms 15 ms tge1-7.aggrFX174-2.ord6.us.scnet.net [204.93.1.190] 
13 18 ms 15 ms 
14 ms unknown.servercentral.net [50.31.135.171] 

> WinMTR: 

|------------------------------------------------------------------------------------------| 
| WinMTR statistics | 
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last | 
|------------------------------------------------|------|------|------|------|------|------| 
| c-98-228-64-1.hsd1.il.comcast.net - 64 | 36 | 13 | 0 | 24 | 48 | 12 | 
|te-4-2-ur04.wchicago.il.chicago.comcast.net - 6 | 113 | 107 | 9 | 15 | 147 | 11 | 
|te-1-1-0-2-ar01.area4.il.chicago.comcast.net - 69 | 35 | 11 | 0 | 17 | 24 | 15 | 
| No response from host - 100 | 26 | 0 | 0 | 0 | 0 | 0 | 
|be-10-pe03.350ecermak.il.ibone.comcast.net - 38 | 53 | 33 | 0 | 16 | 31 | 16 | 
| 173.167.57.126 - 69 | 35 | 11 | 0 | 39 | 147 | 19 | 
| ae1-50g.cr2.ord1.us.nlayer.net - 30 | 62 | 44 | 0 | 17 | 42 | 13 | 
| po6.ar2.ord1.us.scnet.net - 24 | 69 | 53 | 0 | 23 | 176 | 17 | 
| 44.ae2.cr2.ord1.us.scnet.net - 22 | 71 | 56 | 0 | 24 | 275 | 15 | 
| ae4.cr2.ord6.us.scnet.net - 69 | 35 | 11 | 0 | 17 | 32 | 32 | 
| po5.ar2.ord6.us.scnet.net - 87 | 29 | 4 | 0 | 21 | 29 | 15 | 
| No response from host - 100 | 26 | 0 | 0 | 0 | 0 | 0 | 
| unknown.servercentral.net - 0 | 141 | 141 | 13 | 22 | 275 | 17 | 
|________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider 

[email-masked]
00158457

Customer complained of constant streaming problems 
As per customer every 2 minutes, it goes in the buffering mode, and many a times, the streaming just stops 
However is more on Zee Marathi 
Have cleared cookies/cache and tried with different browser but same issue persist 
Connected with LAN 

ISP: Time Warner Cable 
Speed: http://www.connectionanalyzer.com/index.php?testtype=speed&speed_dspeed=16928344&speed_uspeed=1069832&speed_qos=46&speed_uqos=98&speed_dtesttype=s&speed_utesttype=s&speed_bandwidth=16928344&speed_avgpause=1&speed_routespeed=20971200&speed_forcedidle=0&speed_routeconc=1.0&speed_rtt=25&speed_rttconsistency=83&speed_maxpause=24
IP: 65.26.29.31 

NSLookup: 
Microsoft Windows XP [Version 5.1.2600](C) Copyright 1985-2001 Microsoft Corp.C:\Documents and Settings\Safe>nslookup liveasia.streamguys.netServer: dns-cac-lb-01.rr.comAddress: 209.18.47.61Non-authoritative answer:Name: edg.ord.liveasia.streamguys.netAddress: 50.31.135.171Aliases: liveasia.streamguys.net, liveasia.cdn-streamguys.comC:\Documents and Settings\Safe>

Trace Route: 
Microsoft Windows XP [Version 5.1.2600](C) Copyright 1985-2001 Microsoft Corp.C:\Documents and Settings\Safe>tracert liveasia.streamguys.netTracing route to edg.ord.liveasia.streamguys.net [50.31.135.171]over a maximum of 30 hops: 1 5 ms 8 ms 6 ms 76.40.128.1 2 8 ms 8 ms 10 ms CPE-65-28-19-237.kc.res.rr.com [65.28.19.237] 3 26 ms 27 ms 25 ms CPE-69-76-62-253.kc.res.rr.com [69.76.62.253] 4 29 ms 30 ms 26 ms ae-4-0.cr0.chi10.tbone.rr.com [66.109.6.100] 5 23 ms 25 ms 25 ms ae-0-0.pr0.chi10.tbone.rr.com [66.109.6.153] 6 29 ms 28 ms 26 ms xe-3-0-3.ar2.ord1.us.nlayer.net [69.31.111.125] 7 26 ms 23 ms 26 ms ae4-52.cr1.ord1.us.nlayer.net [69.31.111.145] 8 24 ms 27 ms 25 ms po6.ar1.ord1.us.scnet.net [69.31.111.58] 9 27 ms 33 ms 25 ms 41.ae0.cr1.ord1.us.scnet.net [216.246.95.133] 10 27 ms 25 ms 27 ms ae4.cr1.ord6.us.scnet.net [204.93.204.85] 11 28 ms 26 ms 33 ms po5.ar1.ord6.us.scnet.net [204.93.204.39] 12 37 ms 28 ms 25 ms tge1-8.aggrFX174-2.ord6.us.scnet.net [204.93.175.186] 13 41 ms 27 ms 25 ms unknown.servercentral.net [50.31.135.171]Trace complete. 

MTR: 
|------------------------------------------------------------------------------------------|| WinMTR statistics || Host - % | Sent | Recv | Best | Avrg | Wrst | Last ||------------------------------------------------|------|------|------|------|------|------|| 76.40.128.1 - 0 | 107 | 107 | 4 | 7 | 22 | 9 || CPE-65-28-19-237.kc.res.rr.com - 0 | 107 | 107 | 6 | 13 | 95 | 49 || CPE-69-76-62-253.kc.res.rr.com - 0 | 107 | 107 | 25 | 33 | 81 | 28 || ae-4-0.cr0.chi10.tbone.rr.com - 0 | 107 | 107 | 24 | 30 | 43 | 35 || ae-0-0.pr0.chi10.tbone.rr.com - 0 | 107 | 107 | 24 | 28 | 61 | 26 || xe-3-0-3.ar2.ord1.us.nlayer.net - 0 | 107 | 107 | 26 | 30 | 39 | 30 || ae4-52.cr1.ord1.us.nlayer.net - 0 | 107 | 107 | 23 | 29 | 76 | 26 || po6.ar1.ord1.us.scnet.net - 0 | 107 | 107 | 24 | 30 | 99 | 27 || 41.ae0.cr1.ord1.us.scnet.net - 0 | 107 | 107 | 25 | 32 | 102 | 25 || ae4.cr1.ord6.us.scnet.net - 0 | 107 | 107 | 24 | 28 | 71 | 26 || po5.ar1.ord6.us.scnet.net - 0 | 107 | 107 | 24 | 31 | 111 | 28 || tge1-8.aggrFX174-2.ord6.us.scnet.net - 0 | 107 | 107 | 24 | 28 | 37 | 27 || unknown.servercentral.net - 0 | 107 | 107 | 25 | 28 | 52 | 26 ||________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Please advise. 
Thanks, 
Claire