Subject: Inbox repeated complaints
From: Subir Chakma <[email-masked]>
To: prakash tiwari <[email-masked]>, shyam singh <[email-masked]>, romesh singh <[email-masked]>, M ramananda <[email-masked]>, Ankit Tandon <[email-masked]>, Ankit Abrol <[email-masked]>, sharad joshi <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Tushar Raina <[email-masked]>, Ashok Katoch <[email-masked]>, Ankit Tandon <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Sat, 1 Sep 2012 02:47:15 +0530 (IST)

Hi Team, 

Please ensure below update is understood and followed. I observed that we are getting few complaints on same issue. 

What client is telling us is to confirm right in the Livechat that customer confirm they have ADDED our email address- supportcenter@ to their contact. This will enable them to receive all our future emails. 

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LTK527068038507X – Richard – While I am glad that you told the Member our last response, this only solves a PART of the problem. 
It is not acceptable to end a chat with a Member who is not receiving our responses UNTIL his has told you that he has added our email address. Until that point, any further assistance we can provide will not be received, and the problem will continue to get worse. 

LTK527068038326X – Shirley – This is an example of why you absolutely can NOT end a chat with a Member who is not receiving our replies until that Member has told you that he has added supportcenter@. The Member has NOT given us the information we need, and he has told us that he is NOT receiving any tickets we send to try and explain. 

Rgds Subir