Subject: DMCA New Timing
From: Subir Chakma <[email-masked]>
To: shyam singh <[email-masked]>, vikas Adhikari <[email-masked]>, romesh singh <[email-masked]>, Ankit Abrol <[email-masked]>, Ankit Tandon <[email-masked]>, vidya bati <[email-masked]>, M ramananda <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Tushar Raina <[email-masked]>, Ashok Katoch <[email-masked]>, Ankit Tandon <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Tue, 28 Aug 2012 19:31:51 +0530 (IST)

This is in reference to below chat. 
DMCA timing has slightly changed. All must be aware of it. 

Current Timing is: 6am-6pm PST Monday to Friday (6pm-6am IST) 

Check timing before you confirm if a call can be arranged immediately. Beyond office hours, you must tell customer that office is closed and call will be arranged on priority the next day- during office hours. 

If office hours is closing, say 20-30 mins left, you can tell customer you will do best to arrange a call today itself, though you cant confirm as its closing office hours. If not today, it will definitely be done on priority the next day business hours. 

Update your personal file/manual 

Incase a customer complaints that he is not getting a call back though his lead has already been escalated by one of us, and needs immediate call back, ask them to try calling office number- given on website. Secondly ofcourse offer second escalation. 

------------ 

Name : Stephanie Belic 
Phone : 289-836-9439 
Email : [email-masked] 
Best time to call : Now 

Chat Transcript : 

I want to get debt free 
Shelly has joined the chat. 
Shelly (06:54:01) : Hi There 
Stephanie Belic (06:58:20) : Hi 
Shelly (06:54:34) : Would you like to know how our program works? 
Stephanie Belic (06:58:52) : Yes 
Shelly (06:55:06) : First of all…..We take over the management of your debts. 
Shelly (06:55:09) : You make one low monthly payment into our Government supervised trust account. 
Shelly (06:55:15) : We can’t spend your money but we can re-direct your payment to your Creditors. 
Shelly (06:55:18) : Each of your Creditors gets paid on time, once a month. 
Shelly (06:55:21) : Secondly…Before any Creditor gets a payment they have to agree to either drastically reduce or totally eliminate the interest rates they are charging you on your debts. 
Shelly (06:55:26) : Because we either drastically reduce or totally eliminate the interest rates on your debts, you get out of debt faster and you save thousands in interest charges. 
Shelly (06:55:27) : Would you like to know if you can qualify for the program? 
Stephanie Belic (07:00:09) : yes that woule be great 
Stephanie Belic (07:01:32) : how do i qualify 
Shelly (06:57:40) : Well in order for us to help you further we need to understand more about your particular debt situation 
Shelly (06:57:44) : What’s your full name & telephone number? 
Stephanie Belic (07:02:11) : Stephanie Belic - 289-836-9439 
Shelly (06:58:23) : Thanks for the details 
Shelly (06:58:29) : We are open for business five days a week, Monday through Thursday from 6am to 6pm, Pacific Standard Time and Friday 6am - 5pm PST. 
Shelly (06:58:35) : What’s the best time to call? 
Stephanie Belic (07:02:55) : im home right now 
Shelly (06:59:26) : Thanks 
Disconnected by the visitor. Chat session has ended. 
Rgds Subir