Subject: WatchIndia.TV: Supervisor Queue
From: Claire Ledesma <[email-masked]>
To: Akhil P Walia <[email-masked]>, Ashok <[email-masked]>
Cc: gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, subir <[email-masked]>
Date: Mon, 27 Aug 2012 01:11:02 +0530 (IST)

Hi sir, 

Good day! 

Please check escalation below. 

[email-masked]
00156091

> cs came to chat asking for further updates with regards to his TV-Box ( service connection failed)
> informed cs it has been re-escalated already
> cs demanded to talk with one of the higher team and get an update now
> informed cs that once we receive an update we will definitely contact him immediately 
> cs said he will wait for another 24 hours, if not the company will receive a notice from his lawyer at TUESDAY morning. 
> cs is requesting to get a response the soonest. 

Please advise. 
Thanks, 
Claire