Subject: Re: WatchIndia.TV: Supervisor Queue
From: Akhil P Walia <[email-masked]>
To: Claire Ledesma <[email-masked]>
Cc: gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, subir <[email-masked]>, Ashok <[email-masked]>
Date: Fri, 17 Aug 2012 06:12:02 +0530 (IST)

escalated 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Claire Ledesma" <[email-masked]> 
To: "Akhil" <[email-masked]> 
Cc: "gee" <[email-masked]>, "bernadette" <[email-masked]>, "nyle" <[email-masked]>, "subir" <[email-masked]>, "Ashok" <[email-masked]> 
Sent: Thursday, August 16, 2012 11:50:37 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: WatchIndia.TV: Supervisor Queue 

Hi sir, 

Good day! 

Please check escalation below. 

[email-masked] 
00155794 

> cs complained that everytime he clicks on ETV Kannada it says retrieving and then reverts back to the channel selection screen only 
> other channels works fine 
> the issue is on TV via Roku device 

[email-masked] 
00155668 

> cs subscribe with Kannada Pack monthly and paired it with roku device 
> the pairing was successful but cs encountered technical issues with ETv kannada 
> everytime he press on the channels It just returns to the list of channels 
> advised cs to contact roku for assistance but cs cant believe that it is with roku issue and adamantly insisted for cancellation 
> cancelled the sub and informed it will remain active until sept 15. 

Please advise. 
Thanks, 
Claire