Subject: WatchIndia.TV: Supervisor Queue
From: Claire Ledesma <[email-masked]>
To: Akhil <[email-masked]>
Cc: gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, subir <[email-masked]>, Ashok <[email-masked]>
Date: Thu, 16 Aug 2012 23:50:37 +0530 (IST)

Hi sir,

Good day!

Please check escalation below.

[email-masked]
00155794

> cs complained that everytime he clicks on ETV Kannada it says retrieving and then reverts back to the channel selection screen only 
> other channels works fine 
> the issue is on TV via Roku device 

[email-masked]
00155668

> cs subscribe with Kannada Pack monthly and paired it with roku device 
> the pairing was successful but cs encountered technical issues with ETv kannada 
> everytime he press on the channels It just returns to the list of channels 
> advised cs to contact roku for assistance but cs cant believe that it is with roku issue and adamantly insisted for cancellation
> cancelled the sub and informed it will remain active until sept 15.

Please advise. 
Thanks, 
Claire