Subject: RE: South America another complaint: Chat Transcript- URGENT
From: Subir Chakma <[email-masked]>
To: Ankit Abrol <[email-masked]>, vikas Adhikari <[email-masked]>, prakash tiwari <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Tushar Raina <[email-masked]>, Ashok Katoch <[email-masked]>, Ankit Tandon <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Wed, 15 Aug 2012 17:41:51 +0530 (IST)

Hi Team, 

Pls see below update on new timing in South America. This is very imp. Resending it since Ankit is saying he didn't get the update. 

Akhils update: 

I think the confusion was due to the day light changes and referring to EST time zone. 
To keep things simple, we will follow the time zone where client is located (Argentina - Buenos Aires). 

Please login at below times: 
Sun - Fri: 8:30am to 4:30pm IST 

Also note that as per instructions given by Bradley (client) - when ever agents from SA are logged in, we have to take chats with delay of 30-40 seconds to let their regular support staff take chat. 

----------------------- 

Clients complaint: 

This morning "Ashleigh" took a lead when our people were already online - could you please verify that you have your people working the correct hours? 

They should be online SUN - FRI from midnight to 8am Buenos Aires time, which is currently one hour before Eastern Daylight Time (so 11pm SAT-THU starting, to 7am SUN-FRI finishing Eastern daylight time) 

Also: Ashleigh wrote: southamerica in her chat, which is not acceptable. It is South America .