Subject: SmartSource Escalated Ticket
From: Vidya <[email-masked]>
To: Subir Bikas Chakma <[email-masked]>
Date: Mon, 13 Aug 2012 16:04:56 +0530 (IST)

Hello Sir, 

Escalated ticket for SmartSource . 

LTK12124015695961X : Customer was considering replacing the laser printer with a newer one that might be compatible, but only if we could confirm it actually was compatible. As he mentioned that he didn't found no list of compatible equipment on the website. His computer is a mac os 10.6.8. he only selected "other" in the drop down list because 10.6 wasn't an option in the menu". 

Thanks & Regards, 
Vidya Kh.