Subject: Vodien Feedback
From: Subir Chakma <[email-masked]>
To: edward <[email-masked]>
Cc: Gee Jay <[email-masked]>, Nyle Remo <[email-masked]>
Date: Mon, 13 Aug 2012 07:36:00 +0530 (IST)

Operator: Edward 

Full Name: ringo 
E-mail: [email-masked] 
Department: General Enquiry 

VODIEN | Rebecca: Hi, welcome to Vodien SuperSupport chat, how can I help you today? 
ringo: Hi 
ringo: I need to request for a immediate domain renewal 
VODIEN | Rebecca: 
One moment please. let me check it for you. 
ringo: please help 
ringo: excel.sg 
VODIEN | Rebecca: Thank you for patiently waiting. 
VODIEN | Rebecca: Please refer to this link in renewing your domain: 
VODIEN | Rebecca: http://www.vodien.com/support/13/how-to-renew-my-domain.html 
ringo: can you help me .. 
VODIEN | Rebecca: Apology but you need to do it. 

Comment: Chat could have been better. Since customer is wanting immediate renewal, Edward did well by providing renewal link. But additionally could have advised customer to contact back incase of any problem with the renewable, or call the hotline number. This is important being urgent. 

Regards 
Subir