Subject: ''Unable to play'' on channels
From: narry bhatia <[email-masked]>
To: Subir Bikas Chakma <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, Ashok katoch <[email-masked]>, Ankit Tandon <[email-masked]>, Tushar Raina <[email-masked]>, Krishna Tiwari <[email-masked]>
Date: Mon, 13 Aug 2012 05:46:39 +0530 (IST)

Hi,

The issue is still not resolved. Customers are getting ''Connecting'' when they click on any of the channel on TV and then after few minutes it says ''STOP'' with error ''Unable to play''on top right.

This issue is with customers from Australia and US. Few cases are:

   [email-masked] - United States 
   [email-masked] - US
   [email-masked] - United States 
   [email-masked] - Australia
   [email-masked] - Australia
   [email-masked] - Australia
   [email-masked] - US

Called to both, but call went unattended. Please do escalate.

Regards,
Narry Bhatia

----- Forwarded Message -----
From: "krishna tiwari" <[email-masked]>
To: "akhil" <[email-masked]>
Cc: "Ashok katoch" <[email-masked]>, "Narry Bhatia" <[email-masked]>
Sent: Sunday, August 12, 2012 7:53:14 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Channels are down in APAC Region

Hi Akhil Sir,

Please send a follow up email to T-3 regarding the current issue going on in APAC region.
All the channels are not streaming only showing connecting and then stop error.
This issue is only with TV-Box, however channels are working on PC.

I already informed Asaf about the same and he told me to send the email meanwhile he is checking.

Thanks
Krishna