Subject: WatchIndia.TV: Billing
From: Claire Ledesma <[email-masked]>
To: Anshul <[email-masked]>
Cc: Akhil <[email-masked]>, subir <[email-masked]>, gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, [email-masked]
Date: Fri, 10 Aug 2012 16:32:38 +0530 (IST)

Hi Sir, 

Please check below escalations 

[email-masked]
00154392

> cs came to chat asking for updates with regards to his cancellation and refund request
> informed cs that this has already been forwarded to the billing team 
> cs asked how much he will get for refund, as per advise from billing since cs requested for cancellation within 7 days of renewal, informed he will get full refund $260 as reflected in backend. 
> cs complained about that as he can see charges worth $359.99 in his account
> asked cs to send us the billing statement

Please advise.

Thanks, 
Claire