Subject: Important Update
From: Ashok Katoch <[email-masked]>
To: samir kumar <[email-masked]>, krishna tiwari <[email-masked]>, Amit Tripathi <[email-masked]>, Roshan chetri <[email-masked]>, Danish Afzal <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Manish Negi <[email-masked]>, Jade Cuizon <[email-masked]>, Govind Nayal <[email-masked]>, Claire Ledesma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Narry Bhatia <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, subir <[email-masked]>
Date: Tue, 7 Aug 2012 19:35:49 +0530 (IST)

Hi Team, 

We have revised and made changes to the terms and conditions on the Watch India Website. The same change will be made on Watch Philippines tomorrow. 
New Terms and Conditions 
There were a couple of things that were changed in the Terms and Conditions. 
Removed from the Terms & Conditions: 

1. TV Box – since we are no longer selling a TV box we have taken out all information pertaining to it except for 3.4.3 where it states that TV boxes are non-refundable if received Free in a promotional deal, and 4. Terms Relating to Purchase of WatchIndia TV-Box. 

2. Shipping – This has been removed from the terms and conditions as we are not shipping anything currently. 

Changes to Refund Policy: 

1. Changing of channels within purchased packages - Its states that the customer is aware that the channels offered may be subject to change due to GEO restrictions and network policies. We as a company will provide an alternative replacement channel. Since the customers have purchased the service the terms and conditions clearly state that these situations are non-refundable (3.2) 

2. Replacement channels - It states in the Terms and Conditions that we will replace the channel with a relevant alternative based on language and price range. (3.3) 

3. The new refund policy for a yearly subscription - Customers are reminded that they purchased the subscription at a discounted rate and therefore the cancellation of the purchase will be subject to the following refund terms: 
a. From the start of the subscription up to 7 months, a full refund for the remaining of the period deducted by a cancellation fee equals to 25% of the total subscription fee. 
For example if the subscription cost: $219.99-54.99(25% of the subscription fee)-7 months (219.99 /12 months =18.33 (18.33X 7months =128.31)) 128.31 = $36.69 (total refund) 
b. Subscriptions that are older than7 months (7months and one day - 12 months) cancellation is subject to a non-refund policy. 
c. Devices that have been purchased free of charge as a promotion is non-refundable. 

Also Find attached the complete T&C. 

Best regards 
Ashok Katoch