Subject: imp
From: Ashok Katoch <[email-masked]>
To: samir kumar <[email-masked]>, krishna tiwari <[email-masked]>, Amit Tripathi <[email-masked]>, Roshan chetri <[email-masked]>, Danish Afzal <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Jade Cuizon <[email-masked]>, Govind Nayal <[email-masked]>, Claire Ledesma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Narry Bhatia <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, subir <[email-masked]>
Date: Tue, 7 Aug 2012 17:02:08 +0530 (IST)

Hi Team, 

MPY ( some accounts are renewed yet got cancelled, will they get a refund ? ) [Chantelle ]  when you come across an account please try and retain the customer.  If it's only refund then please add it to the refund list and write on the comments – MPY issue

Issue with streaming on ROKU ( eg buffering ) do we require to trouble-shoot ? 
If yes please advise the steps.[Chantelle ]  buffering issue experienced by the customer should follow the regular procedures that is in place.  There is no difference here. 

Best Regards 
Ashok katoch