Subject: imp
From: Ashok Katoch <[email-masked]>
To: samir kumar <[email-masked]>, krishna tiwari <[email-masked]>, Amit Tripathi <[email-masked]>, Roshan chetri <[email-masked]>, Danish Afzal <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Jade Cuizon <[email-masked]>, Govind Nayal <[email-masked]>, Claire Ledesma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Narry Bhatia <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, subir <[email-masked]>
Date: Tue, 7 Aug 2012 16:18:16 +0530 (IST)

Hi Team, 

Please be informed :- 

1)Customers returning requesting refund on subscription – as discussed we will give the refund to the customer requesting it.  The refund will only be given from the start of the down time.  We are not refunding the whole subscription as the customer has already enjoyed the service. 
2) Chantelle will be escalating cases for TV box notification to CS queue please work on the cases proactively. 
3)Roku Canada – We have the Strategic Director looking into all the open questions – once we have an update I can answer all open questions and guide you.  In the meantime let the customers go to www.roku.com/uk and not Amazon. 

Best regards 
Ashok Katoch