Subject: imp
From: Ashok Katoch <[email-masked]>
To: samir kumar <[email-masked]>, krishna tiwari <[email-masked]>, Amit Tripathi <[email-masked]>, Roshan chetri <[email-masked]>, Danish Afzal <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Jade Cuizon <[email-masked]>, Govind Nayal <[email-masked]>, Claire Ledesma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Narry Bhatia <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, subir <[email-masked]>
Date: Mon, 6 Aug 2012 21:10:34 +0530 (IST)

Hi All, 

As of today you don't need to escalate the cancelations to me, like I requested over the past couple of weeks. 
I have checked and found where the problem is and the Dev team will fix it. 
CS agents cancel it in the admin and it works fine. 
The only cases that need to be escalated to the billing queue to check are upgraded cases to make sure there was no issues. 
PayPal – follow same procedure that’s in place. 

Best regards 
Ashok Katoch