Subject: imp update
From: Ashok Katoch <[email-masked]>
To: samir kumar <[email-masked]>, krishna tiwari <[email-masked]>, Amit Tripathi <[email-masked]>, Roshan chetri <[email-masked]>, Danish Afzal <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Jade Cuizon <[email-masked]>, Govind Nayal <[email-masked]>, Claire Ledesma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Narry Bhatia <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, subir <[email-masked]>
Date: Mon, 6 Aug 2012 17:53:21 +0530 (IST)

Hi All, 

Please check the latest update :- 

I want to update you. 
We have closed nearly 3 hundred accounts today of Mega packs that were supposed to have renewed and didn't for some reason. 
The reasons they closed: 
1. Cash purchased 

2. Expire date passed and didn't closed 

3. Was given as a free trial and for some reason payment failed and service was received. 
Should these customers contact the call center and want to continue with services please try and sell them on the new packages we have to offer. 

Customers that are looking for additional discounts above the 5% extra that the call center can offer please forward the cases to me and I will sit with the content department and see what we can offer them. 

Best regards 
Ashok Katoch