Subject: WatchIndia.TV: Supervisor Queue
From: Claire Ledesma <[email-masked]>
To: Ashok <[email-masked]>
Cc: Akhil <[email-masked]>, gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, subir <[email-masked]>
Date: Sat, 4 Aug 2012 01:35:48 +0530 (IST)

Hi sir,

Good day!

Please check escalation below.

[email-masked]
00152688

> cs came to chat making a follow up with his concern

> cs  informed that they have been trying to get their TV-Box working for last 2 weeks and when he asked for refund no one responded him

> cs wanted us to stop trying to fix the issue. They want a refund for the TV-Box and they will continue to watch on his laptop

> asked cs to extend his patience, cs agreed to wait until this weekend. But if the problem will still not be resolved, they want a refund for the TV-Box only.

Please advise.

Thanks,
Claire