Subject: DIYEvents.net - LIVE
From: Akhil P Walia <[email-masked]>
To: Nitesh Gupta <[email-masked]>, prakash tiwari <[email-masked]>, Danish Afzal <[email-masked]>, Roshan chetri <[email-masked]>, Arjun Mishra <[email-masked]>, Ankit Abrol <[email-masked]>, Narry Bhatia <[email-masked]>, Krishna Tiwari <[email-masked]>, Vikas Adhikari <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>
Cc: Ankit Tandon <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>
Date: Tue, 31 Jul 2012 03:25:35 +0530 (IST)

Hi All, 

DIYEvents.net will be live from Tuesday, 10:30pm IST. 

Please make sure there is one person always logged-in on LP. This is one seat process. 

A) Note your LP login IDs below: 
LP: 31810444 
U: Firstname 
P: DIY@123 (change at first login) 

B) Important Instructions for Live Support: 

1. Initially, we are renting only LED Uplights. Everything else is ‘coming soon’. 

2. In about a month’s time client will launch renting for other lights and will inform us accordingly. 

3. In the mean time, if customers are interested to rent/buy any other type of lights, please collect the event date, name and email/phone for escalation. 

4. Shipping for all products is free by FedEx. Website will be updated to reflect free shipping. (Name of UPS wherever mentioned will be removed as well). 

5. Only Credit Card payment is accepted. No PayPal or Cash on Delivery. 

6. In order to select one day on calendar during check-out. You will have to choose 2 days. Example: if the even is on 4 th Aug. You will need to select 4 th and 5 th Aug. This is a known bug and will be fixed within a week. Until then, please remember to suggest this solution to customers wanting to book. 

7. There is no discount for customers at the moment. For any commercial sales discount for DJs/Flortists etc. Please ask to send an email at [email-masked] . 
C) Following FAQ's are added to KB and Canned: 
Please make sure everyone reviews the KB on http://cherryinternal.com/support/index.php?action=kb&article=37 

Are the lights totally wireless & battery powered? 
LED Uplights are battery powered and wireless. 
Bistro lights are wired and come with extension cord. 
Paper lanterns do not come with a light, but battery powered lights can be purchased. 
Gobo lights are wired and comes with an extension cord. 

Are LED Blubs and Bistro Lights same? e.g. http://diyeventlighting.com/product/info/33/48%27---Amber.php 
Bistro lights are the name of the type of the light that uses LED bulbs. 

While booking Gobo lights, how does a client choose the image design/name for the Gobo glass? 
After booking we will contact you to finalize the design. 

What is the standard size of projection image by Gobo light? 
The size of projection image depends on distance from light. 

Do all lights light-up constant or can they blink like in X-mas lighting? 
All lights are constant and do not blink. 

What is the shipping fee? 
Shipping is absolutely free. 

Do you offer discount on large orders or on quantity? 

For bulk order discount, please send an email to [email-masked] and we will contact you asap. 

Also, if you can let me know your email and phone number. I will make a follow-up. 

Where are you located? 
We have strategically located warehouse across the country. Our headquarters is based in Tennesee. 

What are the working hours of phone support on 1800-DIY-EVENTS? 
24/7 for recorded help 

Regards , 
a kh ! L 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Nitesh Gupta" <[email-masked]>, "prakash tiwari" <[email-masked]>, "Danish Afzal" <[email-masked]>, "Roshan chetri" <[email-masked]>, "Arjun Mishra" <[email-masked]>, "Ankit Abrol" <[email-masked]>, "Narry Bhatia" <[email-masked]>, "Krishna Tiwari" <[email-masked]> 
Cc: "Ankit Tandon" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]>, "Ashok katoch" <[email-masked]>, "Tushar Raina" <[email-masked]> 
Sent: Wednesday, July 25, 2012 1:01:55 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: New Process: DIYEvents.net 

Hi All, 

www.DIYEvents.net 

www.DIYEventLighting.com 

LP: 31810444 

Login Hrs: Live chat 24x7 

Please review the KB on http://cherryinternal.com/support/index.php?action=kb&article=37?action=kb&article=37 for a new process. 

The website of this process is still being updated. 

Its a very easy chat only, no back-end process. 

I will conduct one-to-one training as needed. 

Every one copied on this email is required to read the KB before training. 

Training schedule will be communicated later. 

Please send across any questions in the mean time. 

-- 
Regards , 
a kh ! L