Subject: Re: Inbox Dollar Feedback
From: M ramananda <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Fri, 27 Jul 2012 13:48:47 +0530 (IST)

Oh! Plz don't let Abby know it was an actual chat copy from his previous chat. Customer's query was same as that of Abby's & Shirley's. 

Thanks & Regards, 
M. Ramananda Singh 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "shyam singh" <[email-masked]>, "romesh singh" <[email-masked]>, "M ramananda" <[email-masked]>, "Ankit Tandon" <[email-masked]>, "Ankit Abrol" <[email-masked]>, "vidya bati" <[email-masked]>, "sharad joshi" <[email-masked]>, "prakash tiwari" <[email-masked]>, "deepak" <[email-masked]> 
Sent: Friday, July 27, 2012 4:45:54 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Inbox Dollar Feedback 

As is apparent be careful while checking accounts. Such small error leads to bigger issue as action from our end gets delayed. 

Ankit pls give individual feedback to concern operator. 

LTK527062610316X – Shirley/Ralph – Do NOT tell a Member that you have tested an email. You can’t test an email, so you should not tell a Member this. 

LTK527062646637X – Ralph – I am not sure what account you were looking at, but this Member did not receive credit for 7 coupons in December. None of the times she was credited for coupons was in December of 2011, in fact, none of them were after August of 2011. You need to be more careful of which account you are looking at when you help a Member. 

Regards 
Subir