Subject: Re: Issue with '888' series boxes
From: krishna tiwari <[email-masked]>
To: narry bhatia <[email-masked]>
Cc: Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Fri, 27 Jul 2012 13:28:00 +0530 (IST)

Hi,

Treat such cases as same as "No Signal" issue and send then the notification templates.

Thanks
Krishna
----- Original Message -----
From: "narry bhatia" <[email-masked]>
To: "Akhil P Walia" <[email-masked]>
Cc: "Ashok katoch" <[email-masked]>, "Krishna Tiwari" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]>
Sent: Friday, July 27, 2012 1:17:13 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Issue with '888' series boxes

Hi,

There are cases in which we are getting ''Cannot upgrade firmware'' error when customers are doing the manual upgradation and the cases in which customers got the RMA boxes and are neither able to upgrade software nor able to configure the server.

00144020
00150092 
00150040
00152689 
00152427 
00152417
00152170 
00152080 
00151968
00151887
00151873 
00151851 
00151617 
00151573 
00151529 
00151143
00150092
  
Please escalate to Tier III for the updates on them.All cases are in Tier II queue right now. All boxes are of '888' series.

Regards,
Narry Bhatia