Subject: Very Important
From: Ashok Katoch <[email-masked]>
To: samir kumar <[email-masked]>, krishna tiwari <[email-masked]>, Amit Tripathi <[email-masked]>, Roshan chetri <[email-masked]>, Danish Afzal <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Manish Negi <[email-masked]>, Jade Cuizon <[email-masked]>, Govind Nayal <[email-masked]>, Claire Ledesma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, subir <[email-masked]>
Date: Thu, 26 Jul 2012 17:26:05 +0530 (IST)

Hi All, 

One other thing. If the email is sent to the customer in order to retain them cause they couldn’t be caught via phone call, please make sure that after 3 days these cases are not closed. Please escalate to billing queue with the instruction, refund customer as per original request 

Thanks and regards 
Ashok Katoch