Subject: Re: WatchPhilippines.TV: Supervisor
From: Claire Ledesma <[email-masked]>
To: Akhil <[email-masked]>
Cc: subir <[email-masked]>, gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, Ashok <[email-masked]>
Date: Tue, 24 Jul 2012 01:06:30 +0530 (IST)

Hi Sir,

Sending the correct case number.

It is under 00001776.

My apologies.

Claire

----- Original Message -----
From: "Claire Ledesma" <[email-masked]>
To: "Akhil" <[email-masked]>
Cc: "subir" <[email-masked]>, "gee" <[email-masked]>, "bernadette" <[email-masked]>, "nyle" <[email-masked]>, "Ashok" <[email-masked]>
Sent: Tuesday, July 24, 2012 3:35:37 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi
Subject: WatchPhilippines.TV: Supervisor

Hi Sir, 

Please check below escalations 

[email-masked]
00151688 

> cs complained why he got charged again when he already requested for cancellation 
> as per case no. 00001695, cs sub was cancelledon June 14. However upon checking backend, cs sub got renewed on July 22 but no renewal transaction can be seen on June 22. 
> cancelled sub 

Please process the refund. 
Thanks, 
Claire